Terms & Conditions

Payment Policy
Unless otherwise arranged payment in full is required at time of purchase. This can be done via EFTPOS, in-store or via our online payment system. Please note that your card may have a maximum daily limit per transaction, please contact your bank for full details.
Payment via cheque is accepted, but cheques can take up to 5 working days to clear in our bank account. Cheque payment is not available for online orders.
Direct bank transfer can be made into our bank account. 
ANZ account number: 06-0541-0586315-00. 
Bank transfers normally clear in our accounting system within 24hrs. Direct bank transfer is only available for purchases made in our physical store and is not available for online purchases.
Until payment in full is received and cleared in our system all products remain the property of Mobility Plus and we will not dispatch or deliver any products until we have cleared payment in our bank account. Overdue accounts will attract interest, administration, collection agency, court and other relevant costs.

Returns and Refunds
We will require notification via our returns form within 5 working days of date of purchase or delivery for any returns to be considered, will only accept returns of certain products.
All returned products must be in excellent, unused brand-new condition and in their original undamaged packaging with all manuals and any accessories.
Returns must be accompanied by proof of purchase this is either a store receipt or invoice.  
The cost of freight for the returned product is at the expense of the purchaser.

What cannot be returned?
Due to health and hygiene reasons we are unable to accept returns of any of the following products:
Incontinence products (disposable, underwear, bedding)
Toilet products (any)
Bathroom seating and personal cleaning products (any)

Costs for returns?
We reserve the right to charge an administration fee for returned goods.  This will be up to $25.
The cost of freight for the returned product is at the expense of the purchaser.

A 1-year warranty is given for all new products.  In addition to the standard 1-year warranty, some of our larger items (mobility scooters) include a 2 or 3-year manufacture warranty.  (Please check your owner’s manual for full details on manufacture warranties).
In the unlikely event of a warranty problem please contact us immediately via our return form. If your warranty claim is accepted as per the terms of the warranty, we will repair or replace the product as per the Consumer Guarantees Act 1993.
The warranty period commences from the date of purchase.  The warranty covers faulty materials, product defects, and faulty workmanship.  
The warranty does not include damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse of the product.  
We will require a reasonable amount of time to assess a warranty claim which may involve sending away any faulty parts for assessment by the manufacturer.
Warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:
Normal wear and tear
Accidental damage or mistreatment

General Terms and Conditions

We aim to keep our prices as competitive as possible - with that in mind prices are subject to change without notice. Prices for all products on this website are in New Zealand Dollars & include GST of 15%. 

Limitation of Liability
Mobility Plus+ are not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use the products we sell. 

While every attempt is made for this website information to be accurate and up to date, it is provided by Mobility Plus+ in good faith. We cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in, or omissions from, the information contained in the website.

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